Inspire First Training Limited has a duty to protect your personal information. We are committed to respecting and protecting your privacy. This Policy explains how Inspire First Training Limited may collect and use this information and the conditions where we may disclose it to other parties and how we keep it secure.
We may update this Policy, so please check the Policy link to ensure that you are content with any changes. By using this Website and corresponding with Inspire First Training Limited you agree to be bound by this Policy.
If you have any questions about this Privacy Policy please email: gary@inspirefirsttraining.co.uk or write to Inspire First Training Limited, Oakley House, Tetbury Road, Cirencester, Gloucestershire, GL7 1US.
Who are we
Inspire First Training Limited is registered in England and Wales under company number 15709675. The registered address is Oakley House, Tetbury Road, Cirencester, Gloucestershire, GL7 1US. The information in this Privacy Policy relates to personal information which is obtained by Inspire First Training Limited and for which Inspire First Training Limited is the Data controller and/or Data processor under data protection legislation.
How we collect information from you
When you request information from Inspire First Training Limited or sign up for any of our services we obtain information about you. There are a variety of ways that you might share your personal information with Inspire First Training Limited depending on how you interact with us:
- Online enquiry 'Get in Touch' form
- Website
- Face to Face
- Microsoft Teams
e.g: You could send us an email requesting information about our services and personal information could be collected by us to enable us to deal with your enquiry.
Inspire First Training Limited is approved by the Awarding Organisation 'First Aid Awards Limited' https://www.firstaidawards.com/ to deliver First Aid, Mental Health First Aid and Safeguarding qualifications and training. If you attend a regulated course listed above with Inspire First Training Limited, you will be asked to complete a registration form. The information on this registration form is shared with the Awarding Organisation to allow them to award certificates to learners on our courses. We do not store credit card details as you will be invoiced to pay directly to our business account.
Data Sharing
We will not rent or sell your information to third parties. We will not share your information to third parties for marketing purposes. We may however have to share your data with third parties as described below. We require third parties to respect the security of your data and to treat it in accordance with the law. We will disclose only the personal information that is reasonably necessary to deliver the Service.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party as part of any business restructuring or reorganisation or if we are under a legal duty to disclose or share your personal data in order to comply with or enforce and legal obligation or rights or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will aim to protect your privacy.
What type of personal information is collected
The data we may collect, store and use can include the following:
- Name
- Contact information.
- First name
- Surname
- Title
- Company name
- Email address
- Phone number
- Other similar contact data.
Payment information. We collect data necessary to process your payment if you purchase on of our services. You will be invoiced to pay direct to our Business Bank Account. We do not take payment by email, on our website or over the phone.
Any information which you chose to provide us with in correspondence with you. This may be through the enquiry or booking form on our website, email or any other communication that you send us.
We do not collect cookies.
Data collected via the registration form on a First Aid, Safeguarding and Mental Health First Aid courses is shared with the Awarding Organisation, First Aid Awards Limited.
Inspire First Training Limited also collects special category (sensitive data). e.g. Gender. First Aid Awards Limited are required to monitor and regularly report on this information to their external qualification needs. (Ofqual, SQA Accreditation). The provision of this data by the learner is optional.
You do have choices about some of the personal information we collect. When you are asked to provide personal information, you may decline. If you do choose not to provide information that is necessary to enable us to carry out your requests, then we may not be able to fulfil that request. If this is the case, we will notify you at the time.
Our lawful ground for this processing is our legitimate interest to enable us to perform the contract between you and us, or to take steps at your request to enter a contract to deliver training services, to properly administer our website and to expand our business.
The First Aid Awards Limited Data Protection Policy is available on their website at: https://firstaidawards.com/cfs/policies/FAA-Data-Protection-policy.pdf
How we use your personal information
The legal basis for collecting and processing data falls under the legitimate interests heading of the GDPR. Inspire First Training Limited may use your information to:
- Process orders that you have submitted.
- Carry out obligations arising from any contracts entered into by you and us.
- Award First Aid, Mental Health First Aid and safeguarding certificates.
- Send reminders about qualifications which are about to expire.
- Receive First Aid, Mental Health First Aid and Safeguarding skills update emails.
- Receive important updates or news associated with your qualification.
- Seek your views or comments on the services that we provide.
- Notify you of any changes and/or additions to our services.
How long do we keep your personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for, including the purpose of satisfying any legal, accounting or reporting requirements.
When deciding what the correct time is to keep data, we look at:
- It's amount.
- Nature and sensitivity.
- Potential risk of harm from unauthorised ise or disclosure.
- Processing purposes (if these can be achieved by other means)
- Legal requirements.
For Tax purposes the law requires us to keep basic information about our customers. This includes Contact, Identity, Financial and transactional Data for six years after they stop being a customer.
In some circumstances we may anonymise your personal data for statistical purposes in which case we may use this information indefinitely without further notice to you.
How we keep your data safe
Inspire First Training Limited would like to reassure you that we use appropriate security measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures may include but are not limited to a range of organisational safeguards such as staff training and the following technical safeguards listed below. We have a procedures in place and will notify you and any applicable regulator of a suspected breach, where we are legally required to do so.
Non sensitive details (email address, etc) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Your rights in connection with personal information
By law you have the right to:
- Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove your personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object processing on this ground.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please send a written request to our Data Protection Officer by email to: gary@inspirefirsttraining.co.uk or by post marked to the attention of the Data Protection Officer, Inspire First Training Limited, Oakley House, Tetbury Road, Cirencester, Gloucestershire, GL7 1US.
We will ask you for information to confirm your identity and where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).
Right to make a complaint
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The contact details are as follows:
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
- Call: 0303 123 113.
- Email: casework@ico.org.uk